With an ever-growing fleet, amazing and affordable restaurants and merchants, and new deliveries made every day, on-demand delivery is growing fast and we are constantly breaking new ground. We’ve transformed commerce at the local level, and with that comes a responsibility to help build not just a logistics network that is as reliable as gravity – but one that our customers can trust.
We created Ayazona to make your life affordable, easier, happier and better. Our goal is that you always feel safe and comfortable when engaging with our product. Nothing is more important to us.
In addition to our internal review procedures, every fleet member is screened before they’re permitted to deliver on our platform, through professional third-party criminal and DMV background checks. The criminal background check includes national and county-level databases and records. Among other things, Ayazona denies access to our platform for violent crimes, felonies, sexual offenses, or drug-related convictions that appear on a background check.
Zero Tolerance Policy
Ayazona immediately denies access to anyone who abuses drugs or alcohol while performing services on the platform. If you ever feel unsafe dial 9-1-1 and notify law enforcement. After doing that, get in touch with us through the Contact Support tab in the app and selecting “report an accident or safety incident”. When you request a phone call from our Trust & Safety team, you’ll immediately get an ETA that lets you know when we’ll be in touch.
All payment transactions, including tipping, are processed automatically on your payment card through the Ayazona app. This means is safe.
The mobile numbers shared between our customers and fleet are masked so that real phone numbers are never exposed. In addition, when the fleet attempts to contact the customer on a live delivery or vice versa, we will send both parties an initial system text informing them that they are now connected and that phone numbers are kept anonymous. We will also include a disclaimer letting everybody know that Ayazona will never attempt to ask for emails and passwords over phone or text.
We will always work with law enforcement to share information that both protect the privacy of our community but also helps local authorities investigate any incident.
For accidents involving other people, Ayazona maintains a KSH1M third party supplemental insurance policy that covers members of the Fleet from acceptance of a delivery opportunity until its completion. While this policy is supplemental to their personal insurance coverage, it demonstrates our commitment to maintaining a safe and reliable online marketplace and mobile platform.